❓ FAQ
All your questions answered at ae567
Every question you might have about deposits, withdrawals, VIP benefits, and support — all answered in detail on this page.
This FAQ page was created to keep your ae567 experience simple and transparent. The most frequently asked questions from Bangladeshi players — covering VIP cashback, bKash deposits, fast withdrawals, and 24/7 support — are organized into four sections. Find your question and get the answer in seconds. If you can't find what you're looking for, reach out via live chat or email.
All questions & answers
VIP Program
In ae567's VIP program, a fixed cashback rate is applied to your net losses each week. The higher your VIP tier, the higher the cashback rate. The calculation is done at the end of each week and the amount is added to your account on the next business day. The money goes directly to your balance — no separate claim is needed.
ae567 has three VIP tiers. Bronze offers weekly cashback of up to 0.3%. Silver raises that to up to 0.5%. And the top-level Gold tier offers up to 0.8% weekly cashback. Each tier also comes with its own benefits and priority support.
Moving up a VIP tier depends on how regularly active you are on the platform. The more you play and consistently use the platform, the faster you create the opportunity for your tier to advance. ae567 automatically monitors your activity and upgrades your tier when you qualify. For more details, ask in live chat.
Gold tier members receive up to 0.8% weekly cashback and also get priority customer support — meaning their requests are processed first. Exclusive promotional offers and special perks are reserved for Gold members as well. ae567 continuously adds new benefits for Gold players, so keep an eye on the promotions page regularly.
No, there is no separate claim or application needed to receive cashback. ae567's system automatically calculates each week's figures and adds the eligible amount to your account. All you need to do is keep playing regularly — ae567 handles everything else.
Withdrawal Questions
The standard withdrawal time at ae567 is 15 minutes to 2 hours. In most cases, money arrives to bKash or Nagad within the hour. Occasionally a small delay may occur due to verification or security review. If it takes longer than that, contact live chat.
Yes, per ae567's policy, withdrawals are always sent to a mobile banking wallet or bank account registered in the account holder's own name. Withdrawing to an account in someone else's name is not possible. This is an important security measure to protect your funds.
A 20x wagering requirement applies to the welcome bonus and other bonuses, calculated on the bonus amount only — not on the deposit. For example, if you receive a ৳2,000 bonus, you must place a total of ৳40,000 in bets before withdrawing it. Once the requirement is met, winnings can be withdrawn normally.
The minimum withdrawal amount at ae567 is ৳500. It is not possible to withdraw less than that in a single request. However, once your balance reaches ৳500 or more, you can submit a withdrawal request at any time. Contact the support team to find out the maximum withdrawal limit.
Yes, ae567's withdrawal service runs 24 hours a day, 7 days a week. It does not stop on Eid, Puja, or any other holiday. Withdrawals made at night should be processed within the standard 15 minutes to 2 hours. If any issue arises, 24/7 live chat is available.
How to Deposit Money
ae567 supports all of Bangladesh's popular payment methods for deposits: bKash, Nagad, Rocket, Upay and direct bank transfer (including BRAC Bank, Dutch-Bangla Bank, and other major banks). The minimum deposit amount for any method is ৳300.
ae567 itself does not charge any fee on deposits. However, your mobile banking provider or bank may apply their standard transaction charges according to their own policies, which is entirely outside ae567's control. Check your payment app to confirm the exact fees.
Mobile banking transactions usually appear in your account within a few minutes. Don't worry if it takes a little longer. Keep the receipt or transaction ID from your payment app and send it to live chat or to [email protected]. ae567's team will verify it quickly and resolve the issue.
Log in to ae567, go to the deposit option, and select bKash. Send the desired amount from your bKash app to the ae567 bKash number shown on screen. Once sent, enter the transaction ID in the designated field on the website and confirm. The minimum deposit is ৳300. If everything is correct, your balance will update within a few minutes.
Yes! ae567 offers a 200% welcome bonus on your first deposit, up to ৳20,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus and your total balance becomes ৳3,000. A 20x wagering requirement applies to the bonus (on the bonus amount only, not on deposit + bonus).
Contact & Support
ae567 has two main contact channels. First, live chat — available directly through the website at any time of day or night. Second, email — send a detailed message to [email protected]. Support is available in both Bangla and English through both channels.
To get a faster resolution, have a few details ready in advance: your ae567 account username or registered mobile number, a brief description of the issue, the transaction ID or a screenshot of the receipt if the issue is payment-related, and the approximate time when the problem occurred. Providing this information helps the support team find and fix the problem faster.
ae567's support is active 7 days a week, 24 hours a day — meaning live chat is available on public holidays, weekends, and late at night as well. Emails are answered as quickly as possible. You can get help at any time for any issue.
Absolutely. ae567's support team can assist in Bangla and English — both languages. For Bangladeshi players, communicating in Bangla is easier and more comfortable. Write in Bangla on live chat and you will receive a reply in Bangla — the same applies to email.
For urgent matters, such as an immediate deposit or withdrawal issue, live chat provides the fastest resolution. For detailed complaints or when you need to send screenshots or documents, email ([email protected]) is more convenient. Both channels receive equal attention.
Still have questions?
Our support team is always here for you. For any issue, write to us on live chat or send an email — in Bangla or English, whichever you are comfortable with.
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